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Satisfaction client
Satisfaction client
92 %
From Vanessa R., the 27/06/2025
couple - 60-69 years - Date of stay : 23/06/2025
couple - 60-69 years - Date of stay : 23/06/2025
The parking was not secure!
The first day the parking door was open all day and night. We complained and the night porter said he could do nothing about it but would flag it up in the morning.
The second day it was secure and the automatic door was shut
The third day of our stay the parking door was open again all day - we were told it was broken
Having paid for 3 days secure parking , we would like a rebate for the 2 days the door was open . It was the worry of having our easily accessible to outsiders which was not good
All in all - with the aircon not working and having to move rooms on our second night in the middle of the night granted rather begrudgingly by the receptionist plus the ‘secure’ ( not) door garage door not working for two days we would like some kind of compensation .
On our departure , we flagged this up with the very nice receptionist who said she’d leave a note with our concerns with the manager who would contact us . Nobody has done so yet .
Also we were told we’d have to pay extra for cleaning of the rooms plus use of the TV - we’ve never had to that before in a hotel in France
We will not be staying at a Brit hotel again
the 17/06/2025
Alone - 70-79 years - Date of stay : 16/06/2025
Alone - 70-79 years - Date of stay : 16/06/2025
Bad to extremely bad due to the person allocated the room. I request 50% reduction or next time 1 night complimentary stay.
Hotelier's response : Mr. Banjan,
You booked a single room on our website, where it is clearly indicated that these are attic rooms. A photo illustrating this room type is also included in the description.
As our hotel was fully booked at this time, we were unable to offer you a room change.
We also offer other non-attic room categories, such as our Standard Rooms (12 to 15 m²) and our Comfort Rooms (15 to 20 m²), equipped with a hospitality tray with coffee, tea, and a kettle.
Don't hesitate to check one out during your next stay.
Best regards,
Anaïs - Reception
Brit Hotel Mâcon Centre
From Nicola, the 06/04/2025
Family - 50-59 years - Date of stay : 05/04/2025
Family - 50-59 years - Date of stay : 05/04/2025
Good value hotel in convenient location.
Hotelier's response : Mr. Tatton,
Thank you for this excellent rating and your wonderful comment!
We hope to see you again soon,
Anaïs - The reception
Brit Hotel Mâcon Centre
the 11/11/2024
Business - 40-49 years - Date of stay : 08/11/2024
Business - 40-49 years - Date of stay : 08/11/2024
Value for money, location good.
Hotelier's response : Dear Kaisamaija,
Thank you for commenting on your stay, it is true that we are very well located in the city center, close to shops and restaurants, and only a few steps from the train station.
Looking forward to welcoming you again,
Anaïs - The reception
Brit Hotel Mâcon Centre
From Sander, the 08/09/2024
couple - 60-69 years - Date of stay : 31/08/2024
couple - 60-69 years - Date of stay : 31/08/2024
Good hotel for a one-night stop
Hotelier's response : Thank you very much for this positive comment, looking forward to seeing you again!
Anaïs - The reception
the 27/08/2024
Alone - 40-49 years - Date of stay : 26/08/2024
Alone - 40-49 years - Date of stay : 26/08/2024
I will stay there again.
Hotelier's response : Mr. Eyraud,
Thank you for this great rating and this nice comment, it is with great pleasure that we will welcome you during your next stay.
See you soon,
Anaïs - The reception
the 07/08/2024
couple - 50-59 years - Date of stay : 06/08/2024
couple - 50-59 years - Date of stay : 06/08/2024
Ok. Breakfast not the best. Expensive for what it is.
Hotelier's response : Thank you for your feedback. We are sorry to hear that our breakfast did not meet your expectations. Your opinion is important to us, and we take your comments into consideration to improve our offer.
We hope to have the opportunity to offer you a better experience during your next visit.
Anaïs - The reception
From Steve, the 11/07/2024
Family - 70-79 years - Date of stay : 30/06/2024
Family - 70-79 years - Date of stay : 30/06/2024
Very good. The hotel was everything we needed for a night in Macon and next to the Gare. The staff was friendly and our experience was pleasant.
Hotelier's response : We thank you for this kind comment, we are delighted that you enjoyed your stay so much!
We hope to see you again very soon!
Anaïs - Reception
the 23/06/2024
Friends - 20-29 years - Date of stay : 22/06/2024
Friends - 20-29 years - Date of stay : 22/06/2024
Everything was well organized. The rooms were clean and efficient. The elevator was big enough for more than one person with more than one bag. Everything was lovely.
Hotelier's response : Thank you very much for this great comment, at the start of the season, it’s very motivating for us!
I hope to see you again soon,
Anaïs - Reception
the 17/06/2024
couple - 60-69 years - Date of stay : 13/06/2024
couple - 60-69 years - Date of stay : 13/06/2024
Very pleasant. Location close to train station.
Hotelier's response : Thank you for your comment, it is true that our hotel is very well located in the city center, close to shops and restaurants, and right opposite the train station.
See you soon,
Anaïs - Reception
From Pickford, the 23/05/2024
couple - 60-69 years - Date of stay : 22/05/2024
couple - 60-69 years - Date of stay : 22/05/2024
Pleasant, it was just a brief overnight stop.
Hotelier's response : We thank you for this kind comment and we hope to see you again soon!
Anaïs - Reception
the 14/03/2024
Business - 50-59 years - Date of stay : 13/03/2024
Business - 50-59 years - Date of stay : 13/03/2024
Nice and employee were really kind and helpful
Hotelier's response : Thank you for your comment about our team!
See you soon,
Anaïs - Receptionist
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